SIGNATURE GUARANTEE

Our Stratus Signature Guarantee includes a lifetime warranty and repair service on all products*.

Guarantee + Repair
At Stratus Outdoors all of our products have been designed to last generations. We only use the best sustainable materials that can handle the harsh conditions Australia has to offer. Whilst out on your adventure you find that our products aren’t performing to the standard we expect, please let us know. We stand by our range and if any of our products don’t meet our manufacturing standards across the reasonable lifetime, we will repair or exchange it free of charge with our Stratus Signature Guarantee.

No matter how durable we make our products, there will always be a need for repair. A rogue ember from a campfire, gear falling off the back of the truck or just the natural wear and tear of the product. We want you to take care and repair your gear, to promote a society of product owners, not consumers. Let us assist you with this, from spare parts to your product being sent back from repair for a reasonable fee. If your loved gear is beyond repair, we will offer you the option of adding the product to our AFTERLIFE program.

*See here for the Stratus Signature Guarantee full terms of service.

Warranty + Repair Claims
To commence a warranty claim, simply email our customer service crew at warranty@stratusoutdoors.com.au and request a “Warranty Claim Form”. In this email, please advise the Stratus Outdoors product you are experiencing issues with and request a Warranty Form. If possible, please also provide the team with any images or videos that will help demonstrate the fault.

A member of the Stratus Outdoors Customer Service team will then work with you to gather more information about your warranty issue. If covered under warranty, you will then be given a prepaid label to return your product.

Once the warranty item is sent back to our warehouse, a solution will be arranged.

If your product has been deemed beyond repair after submitting a warranty claim, you can still return your pre-loved Stratus gear for us to recycle, re-use and repurpose as we work towards an entirely closed loop model of business.

In return, you will receive up to 20% (depending on the item) off the purchase price of your next Stratus Outdoors product for replacement. We will be recycling your old goods and repurposing them into new products.

Keep an eye out, you will be the first to know what we have transformed your goods into!