FAQs

Q. Are you a sustainable brand?

A: Yes! In fact we aim to be more than sustainable, because that seems like treading water in one spot. We prefer to be moving forward. Not only are our products made of environmentally conscious materials, we have also worked with our shipping partners and custom designed our entire shipping process to be 100% free of single use plastic. You can learn more about our sustainability here.

Q. Do you ship Australia wide?

A: We sure do.

Q. What is the Stratus Signature Guarantee?

A: It is essentially us standing with integrity behind products that we have designed to last. If there is ever an issue, we guarantee to repair or replace your items - for life! You can read more here.

Q. Collaborations?

A. We are open to exploring collaboration opportunities with people and brands who share our mission for raising the bar, doing good things in the world and protecting the adventure. Reach out here and let us know what you have in mind.

Q. Do you offer discounts?

A. Occasionally we will promote a discount that’s too good to ignore! We offer bundle discounts on some of our most popular products too which you can check out here!

Q. Can I see your products in a store?

A: Currently you can’t. So, to help ease your mind with shopping online, we accept product returns within 30 days from the date of your order. You can read more about our returns policy here. We also attend most major 4x4 or camping expos throughout the year, which is a great place to see our goods in real life and say hello to the team.

Q. How do I fold the chairs?

A: Here is a link to our how-to guide for chairs!

Q. What sizes do the shades come in?

A: The Climate Changer I comes in 2 squares or 1 rectangle shape/size options;

4.5 x 4.5 m
6 x 6 m
4.5 x 6 m

The Climate Changer II comes in either square or rectangle;

4.5 x 4.5 m
4.5 x 6 m

Q. How can I check the dimensions and weight of your products?

A: You can find comprehensive details on each product page on our website.

Q. How are your shades better than a tarp?

A: So many ways better!

• The Climate Changer II model incorporates a patented design that actually reduces the temperature underneath the shade.
• The lightweight fabric is easy to manipulate into multiple set-up designs to protect your family from winds, rain, and sun at any moment.
• Our shades are made of rPET which is re-purposed post-consumer plastics! The fabric is strong, durable, and much lighter weight than the old plastic tarps we grew up camping with.
• Our shades come in their own Stratus Outdoors duffle bag, with space for pegs and ropes to be thrown in too. We like to be organised.