work with us

Community Support Champion

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Location: Noosa, QLD (preferred)
Employment Type: Part-time (3 hours per day, Monday to Friday)
Start Date: August 2025
Applications Close: 31 July 2025

About Stratus Outdoors

Stratus Outdoors designs premium camping and outdoor gear with durability, innovation, purpose and environmental responsibility at the core. Based in Noosa, we are a small and committed team passionate about helping more people get outside to enjoy this beautiful land, and protecting the adventure with well-made gear designed to last.

We value integrity, connection, and time spent in nature. Everything we create — from our products to our customer experience — is shaped by these values.

The Opportunity

We are seeking a warm, capable and detail-oriented individual to join our team as Community Support. This is a part-time role focused on providing timely, helpful and thoughtful communication to our customers before and after purchase.

You will be the first point of contact for many of our community members, helping ensure they feel supported, heard and well looked after. This is a key role in maintaining the trust and reputation we’ve built as a values-led outdoor brand.

Key Responsibilities

• Respond to customer enquiries via email and social media with clarity and care
  
• Offer product information, pre-sale guidance and post-purchase support
  
• Navigate customer questions or issues in a timely and solutions-focused manner
• Uphold our brand values through every interaction
• Collaborate with the wider team to escalate issues or flag insights from the community
• Use and manage customer communications through multiple digital platforms
  
• Maintain accurate customer records and follow-up processes
  
  

About You

You are mature, empathetic and naturally helpful. You enjoy assisting others and take pride in being a steady, reliable point of contact. You're also organised, responsive and comfortable working across multiple digital communication tools.

You will likely bring:

• Genuine love for time in the outdoors, with experience camping and/or caravanning 
• Excellent written and verbal communication skills
• A calm, clear and customer-first approach
  
• Confidence using digital tools and switching between platforms
  
• High attention to detail and follow-through
  
• A warm, friendly tone that aligns with our brand
  
• A genuine interest in helping others and working as part of a collaborative team
  
• An appreciation for quality and transparency
  
  

Working With Us

• Based in Noosa, QLD (preferred)
  
• Work hours: 3 hours per day, Monday to Friday
  
• Small, supportive and mission-led team
  
• Training provided on brand tools, voice and processes

If this sounds like you, we would love to hear from you. Please hit the APPLY HERE button below. Applications close JULY 31.

APPLY HERE.

Digital Marketing Specialist

APPLY HERE.

Location: Noosa, QLD (preferred) or possibility of remote for the right person
Employment Type: Part-time (with opportunity to transition to full-time after 6 months)
Start Date: August 2025
Applications Close: 31 July 2025

About Stratus Outdoors

Stratus Outdoors is an Australian brand designing premium camping and outdoor gear — designed to last for generations. Based in Noosa, our team is united by a love for nature, a commitment to quality, and a shared ambition: to get more people outdoors and to help protect the adventure through smart, environmentally responsible design.

We are a close-knit, and hardworking team. We believe in meaningful work, valuable rest,, and creating products that speak for themselves — with durability, innovation, and purpose at the core.

Stratus Outdoors represents something special. It’s the camp fire stories, the connection with the elements, the silence, the adventure, the comfort, the thrill, the rest, the wonder, the seeking, the simplicity. 

If this resonates with you, perhaps you should read on.

The Opportunity

We are seeking a skilled and motivated Digital Marketing Specialist to join our growing team. This role will play a central part in shaping our digital presence and connecting with our community through compelling, considered storytelling and advertising.

You will be responsible for managing and delivering strategic digital campaigns, nurturing social platforms, growing community engagement, and ensuring our content reflects the integrity of our brand.

This is a part-time position with the view to become full-time after six months.

Key Responsibilities

• Plan and implement digital campaigns across META and YouTube
  
• Develop creative, engaging content aligned with our brand identity
  
• Manage social media scheduling, community engagement and growth
  
• Confidently coordinate content creation, including briefing and managing photoshoots 
• Assist with strategy and asset creation for paid ad campaigns across digital touch points
  
• Support the planning and delivery of brand events, expos and brand-to-brand collaborations
  
• Collaborate on digital strategy and ongoing campaign optimisation
  
• Report on performance metrics and insights
  
• Maintain consistency in tone, values, and messaging across all platforms

About You

You are creative, confident, and genuinely passionate about the outdoors. You value authenticity, understand the power of great storytelling, and want to be part of a dynamic, collaborative environment. You’re someone who can bring both strategy and heart to our digital presence.

You will likely bring:

• Proven experience in digital marketing with a portfolio of results you are proud to share
  
• Mastery-level experience in META and YouTube management
  
• Ideally experience using Shopify, Klaviyo, canva, capcut, monday.com & Adobe creative suite
• Confident and experienced in creating digital assets such as editing images and video for short and long format story telling opportunities
• A deep appreciation for brand consistency and storytelling
• A mature, proactive approach and a solutions-focused mindset when working within a small dynamic team
• Clear, confident communication skills, and well organised by nature
• A can-do, big-thinking, no ceiling kind of attitude, able to align with quality and consistency for optimal brand integrity

Working With Us

We are a small team achieving big things. We are looking for someone to join our marketing team who is eager to nurture our brand through its next growth phase - someone who believes in what we are creating, and who wants to invest themselves into long term growth with us. 

> We are based in Noosa, QLD and ideally seek a team member to join us here in paradise! We will remain open minded to welcoming applications from remote candidates where extremely aligned and experienced in working remotely. 

> It’s important to us that we create a supportive and purpose-driven culture where we assist each other to achieve our collective goals. We aim for a balance between active collaborative work to enhance creative direction, AND self directed, focused “kicking goals and getting it done” style work. 

> Being an adventure brand, there is opportunity to travel to beautiful Australian destinations for photo shoots, as well as city trips for expos and brand events.

If this sounds like you, we would love to hear from you. Please hit the APPLY HERE button below. Applications close JULY 31.

APPLY HERE.